DIY guideWorking with a pro

Record a short video of a noise or a fault that comes and goes

A steady phone, the sound and what it's near, and when it happens: a short video shows a pro what comes and goes before they arrive.

7 steps

Tap a step to watch it again.

At start-up, when a tap runs, at night? Note it, and have your phone ready for the next time.
Turn off the TV and fans, and don't talk over it, so the sound comes through.
Start recording a few steps back, so the video shows what it is and where it is.
Walk in slowly and hold the phone still for a few seconds by the part that's making it.
Keep your hands and phone clear of anything that moves or is hot.
At the end, say what's running, and when it started.
Send the video in your chat with Handyman, with a line on how often it happens.
Never film instead of acting: smoke, sparks, a gas smell or water spreading means get safe first, then call.

Handyman says: Get safe first. Then call.

Free for every home. Handyman asks a few questions, then books a pro it trusts.