DIY guideWorking with a pro

Check the warranty before anyone comes out

Before you book a repair, find the receipt and the warranty, check it's still covered, and call the maker or the seller first.

7 steps

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Find the machine's label and photograph it: the maker will ask for the model and serial number.
Look for the receipt, the warranty card or the order email. A card statement can show when you bought it.
Compare how long the warranty runs with when it was bought or installed. Parts and labor often run for different lengths.
A newer home's builder warranty, or a home warranty plan, may cover it too. Check the booklet for what's in.
Call the maker or the seller with the model, serial and receipt before anyone opens it: another company's repair can void the warranty.
Write down the claim number, who you spoke to and what they'll do, and send it to Handyman.
Out of warranty, or they won't cover it: ask Handyman for a repair pro and a quote.

Handyman says: Not covered? I'll find a repair pro.

Free for every home. Handyman asks a few questions, then books a pro it trusts.